Aveda Institute Guest Survey

Guest Relations

Was it easy to schedule your appointment?	Yes No
If no, please explain.
Were your needs met at the front desk?	Yes No
Were you offered Comforting Tea or water?	Yes No
Were you greeted in a friendly manner?	Yes No
Do you want to receive appointment confirmations via e-mail?	Yes No


Student Services

Did you receive a consultation?	Yes No
Was an instructor involved? If so, how was the experience?	Yes No
Did you wait an unreasonable amount of time for your service to begin?	Yes No
Did an instructor follow-up at the end of your service?	Yes No
Did the student explain what products were used on you?	Yes No
Have you enjoyed the results of the hair, skin or nail services received?	Yes No
Student who served you:


Retail Area

Were you offered a value-added service: sensory journey, hand massage, stress-relieving ritual, or makeup touch-up?	Yes No
Were you offered the option to schedule your next appointment?	Yes No
Did the Retail Coordinator appear professional and knowledgeable?	Yes No
Did they explain the Pure Privilege Program to you?	Yes No
Team member who served you:


Overall Impression

Was the Institute clean?	Yes No
Was your student and the staff professional in their appearance and service?	Yes No
Would you recommend us to a friend?	Yes No
What did you like the most?
What did you like the least?
What would you like to see different on your next visit?
How would you rate your overall experience?	Excellent Very Good Good Fair

I would like to speak with someone from the institute.	Yes No

First and Last Name
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Aveda Institute San Antonio is an Aveda School, Beauty School, Cosmetology School in San Antonio, TX that provides advanced education in Cosmetology and Esthiology, as well as professional services for hair, beauty and skin at a great value. All services at Aveda Institute are performed by students under the direct supervision of licensed Aveda trained educators.

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